Support
How can we help?
Enterprise members
Log in to the enterprise portal and post on the support board. Our team will reply there.
App users
For questions about a specific website, contact the company that gave you the code. To report a message or chat, use Report in the app.
Frequently asked questions
Is the Underpath app free for my members?
Yes. Members download and use the app for free. Your company chooses a plan on this website.
Will my members see my website’s address?
No. For private sites the app hides the address bar, sharing and link copying, so members never need to know your URL or IP.
What happens if my website’s URL changes?
Update the address in the enterprise portal. Your members keep using the same Membership Code.
Can I block a member?
Yes. You can block or unblock a member’s access at any time in the enterprise portal.
How do I delete my account?
In the app, go to My Info and choose Delete account. If you can’t use the app, see the account deletion page. Account deletion